CRT | Patient Experience Feedback Tracking System

Customer Research Technology

CRT are helping NHS organisations across the UK to gather real-time patient feedback ‘at the point of experience’. We are specialists in tracking patient experience, gathering meaningful feedback and informing transformation within the health service.

Partnered with IBM, the Institute of Customer Service and the Market Research Society we are positioned to give the highest standard of service to primary and secondary care organisations. Our flexible consulting, services, touch screen and mobile hand-held PDA or Tablet PC survey technology, allows NHS organisations to listen to and effectively engage with patient experiences across a variety of environments.

CRT provides an easy to operate, flexible, robust and sophisticated patient experience tracking system. The management of patient surveys and collection of patient feedback is now quicker, easier, better for the environment and more cost effective than ever before.