Patient Experience

Using CRT's ViewPoint patient feedback system with our unique feedback filtering Valid8™ technology, the NHS across the UK is benefitting from low-cost and highly effective patient experience and audit solutions.

By listening, the health service is evolving...

The NHS is tasked with gathering real-time patient experience feedback - and to use this valuable information to design and deliver stragetically important organisational changes that improve service levels in hospitals, GP surgeries and dental practices.

For over 10 years, CRT has partnered with the NHS and has gained an unrivalled track record in helping health service professionals meet this ongoing and demanding challenge. Now, together with Ipsos MORI health, CRT provides world-class services for improving patient care and patient experience.

We understand why 'patient choice' is a key driver of service excellence. We also know that by utilising new generation touch screen, online and other technology, the very best quality improvement information can be sourced easily and directly through the patients themselves.

Our trusted, efficient and environmentally friendly patient experience solutions deliver significant returns on investment, and allow our healthcare partners to focus on what they do best of all - providing world-class standards of patient care.