  ViewPoint Touch Screen - ideal for patient surveys |
Improving Patient Experience
Are you 'doing' Patient Experience?
Improving Patient experience is not only a ‘hot topic’, but rather one of the most important aspects of NHS service today. However, without doubt, it is difficult to measure and keep data accurate and current. A traditional patient satisfaction questionnaire is slow, costly, time consuming and often out of date by the time the results are collated! Other methods for improving patient experience tend to be more static and expensive – these are not in any way an ideal solution for a dynamic and fast paced health Service.
Health Secretary Alan Johnson has recently announced his desire for a scheme which tracks the patient experience across every Hospital in the country. This is clearly underlines key issues within with the NHS Improvement Plan; putting people at the heart of public services, published in June 2004.
The question remains: how does a health service carry out reliable patient feedback without it costing the earth? This question has been the stimulus for Customer Research Technology in developing a rigorous health service solution! CRT are market leaders in patient feedback technology, providing countless NHS trusts across the country with patient experience tracking to suit every environment. Our dynamic and flexible system enables surveys creation at ‘the touch of a button’ and a range of reporting options. The CRT Valid8™ system has also been developed to ensure that all patient feedback is reliable and easy to use. In addition, we have recently developed an ‘ultra robust’ hand held device which is proving a huge success with many NHS organisations.
Unlike other patient experience providers, CRT are committed to tailored patient feedback solutions for improving patient experience, we look after patient feedback so you can look after patient experience. Our honest and reliable patient research has played a major role in the redesign and consistent improvement of many health services in the UK; why not give us a call today to find out more.
You can also view details on the NHS Patient Feedback Review called the Lord Darzi Report
+44 (0) 2476 430295
