About CRT - Patient Experience Surveys

Customer Research Technology (CRT®) was established in 2001. Our mission was to become the leading provider of a growing range of research technologies and services whilst delivering world class customer care. In 2001 our technology was limited but nevertheless it provided the NHS with feedback from patients at the point of their experience. By 2006 CRT had launched 'ViewPoint' and quickly became a leader in patient experience tracking using touch screen kiosks, tablet pc, sms text messaging and online surveys.

Substantial growth since 2006 has led to partnerships with Ipsos MORI health, IBM, the Market Research Society and the Institute of Customer Service. Over one million people a year now give feedback via CRT's ViewPoint RCS (Research Control Suite). We have achieved our goal to become the leading provider of research technology in the UK and have a growing international presence.

CRT® is socially aware and engages in community projects through its staff and selective sponsorships.

What we do

The value of patient satisfaction feedback surveys is significantly higher when the patients' experiences are captured precisely at the point they occur. CRT employs state of the art technology across a range of survey devices which are located in the areas the patients will have their experience in. Consequently our clients can identify not only how the patient felt, but when. There is no lag between the patient experience and the patient feedback.

We offer a range of services for improving patient experience via a selection of hardware together with software and consulting options. Our end-to-end solutions include a range of devices for specific needs, alongside a powerful but user friendly central research control application called ViewPoint. For more information please visit our 'products' section.