In October, Simon Rowland, CRT Chief Executive, took part in an expert panel at Inspiration Live, the North West SHA’s annual conference on improving the patient experience. Also at the event, Richard Gamble, Business Development Director, teamed up with ODS to present the findings of a patient insight project undertaken on behalf of the SHA. Click here to read more about this project.

Richard Gamble also presented this case study and a more strategic overview of the part CRT are playing in improving the patient experience to the NHS confederation.

Ian Scholes was invited to speak at the Institute of Customer Service Healthcare forum conference. Ian’s presentation on CRT’s innovative approach to patient satisfaction was warmly received, helping to highlight the need for high levels of customer satisfaction within the healthcare market.

If you would like any of our experts to speak or present at relevant events and conferences, call James Marscheider on 02476 430 295.