Delivering the best possible care for patients is at the heart of the GP quality incentive scheme - the Quality and Outcomes Framework (QOF).

“We want to ensure that GP practices continue to deliver more improvements to patient care, and are better supported in keeping patients healthy.”
UK Health Minister

Specific objectives of QOF reward GP practices for managing the patient experience at the surgery and the quality of
services offered. A commitment was made in High Quality Care for All, Lord Darzi’s review of the NHS, to develop a new,
independent and transparent process for prioritising QOF to ensure it continues to support GPs in their delivery of the best
possible care for patients.

In 2008/09 the Patient Experience Domain consisted of indicators such as:
• Length of consultations
• Provision of appointments
• Provision of patient surveys

These indicators are worth up to 146.5 points - 14.65% of the total. When one considers that each QOF point is worth on average £120, the advantages of measuring and monitoring patient experience is clear.

Simon Rowland, CEO of CRT® comments; “A typical GP practice is similar to an SME. Just like an SME, new sources of
revenue are always welcome and CRT® can provide a simple, cost effective solution to a GP practice that offers significant
return on investment.”

CRT® already work with a number of GPs to collect and use patient feedback to help them drive organisational developments and improve the patient experience. Why not let us help you turn this into an additional source of revenue for you as well?

“Our patients find ViewPoint easy to use and are therefore happy to leave honest feedback in high volumes. The insights we are gaining into their experience of our services is invaluable and is enabling positive change within our practice.”
Johan Taylor, Practice Manager, Marple Cottage GP Practice

To find out more about how CRT® can help you measure the patient experience in your GP practice contact us now
on 02476 430 295.