CRT’s position as the leading provider of real-time survey, feedback and engagement solutions to the healthcare sector was further strengthened this week – after one-in-three finalists at the prestigious Patient Experience Network National Awards (PENNA) were identified as users of our ViewPoint technology.
Of the 30 submissions that made it through to the PENNA finals day in Birmingham on 18 January 2012, 10 were submitted by Trusts with long-standing working relationships with us.
“I was delighted to see that the PENNA judges, when assessing individual entries, had made so many positive comments about the quality of submissions by our customers,” commented Simon Rowland, CEO of CRT.
“What was particularly pleasing was that our customers scored highly in areas such as the quality of metrics and analysis, and the insights into the demographics of the people surveyed. These are key aspects of our technology and give ViewPoint a real edge over rival methodologies”.
CRT was the flagship sponsor of the awards for the second successive year, and was pleased to see considerable progress has been made by the NHS and private healthcare providers in heightening the patience experience of millions of people.
“The quality and calibre of entries this year was very high,” added Simon Rowland. “There has been a demonstrable improvement in the quality of outcomes being delivered throughout the UK by greater numbers of health professionals who are passionate about the overall patient experience.
“Effective measurement and analysis has been integral to so many health professionals, who have raised the patient experience bar to new heights. The challenge for us all is maintain this rate of progress and, where we can, accelerate it”.
The overall PENNA winner was Lothian NHS. Its 'Making a Ward a Home' submission highlighted the superb work delivered by Trust nursing staff on the Thistle Ward of the Ellen Glen House Hospital in Edinburgh. The NHS Lothian team also won the Environment of Care category award.
Knowsley Health and Wellbeing walked away with two awards, after claiming top spots in the Communicating Effectively with Patients and Families and Personalisation of Care categories. The Trust’s work in supporting patients suffering from cardio vascular diseases and strokes – and tackling the unplanned care costs associated with both conditions – has led to huge improvements at its three hospitals in Merseyside.
The excellent work undertaken by teams at the Northumbria Healthcare NHS Foundation Trust – by delivering the UK’s best performance for aiding patients who have suffered a hip fracture – led to them securing the Measuring, Reporting and Acting award. Hip fractures are notoriously problematic, with 20% of all sufferers nationally dying as a result of the trauma and suffering.
The Northumbria team’s work has seen mortality rates plummet locally – and the Trust receive widespread recognition from key stakeholders about the speed in which clinical and surgical teams are able to respond to the needs of patients, many of whom are elderly.
Meanwhile, Burton-based private healthcare provider Healthcare at Home lifted the award that recognises the innovative work being undertaken to support care-givers, staff and family. The company was the only non-NHS organisation amongst the 30 finalists.
An innovative and far-reaching 18-month project delivered by Leicester City Primary Care Trust and Leicestershire and Rutlands NHS Trust, which delivered a wide range of tangible benefits to young people diagnosed with mental health problems, was widely praised by Judges after winning the Strengthening the Foundation category. The project team consulted widely with more than 20,000 young people and their families before implementing a plan that has had a major impact locally.
