Harness the power of ViewPoint – and you’ll transform the experiences of your patients
THE NHS is facing the most challenging period in its history. Patient numbers are growing; budgets are being squeezed; and a requirement to deliver services that are increasingly patient-focussed has put pressure on healthcare professionals to create robust, far-reaching strategies that are fit for today – and tomorrow as well!
During the 2009-10 financial year, the 58 dedicated Trusts that provide health and social care services to people with mental health problems catered for the needs of more than 1.25 million patients. According to the Office for National Statistics, the number of people requiring treatment for some kind of mental health problem has continued to rise for the last four years.
Like colleagues in the wider health service, Mental Care Trusts have a responsibility to put the ‘patient experience’ at the forefront of their thinking – and deliver a wide range of tailored services that meet specific needs. But with its unique challenges, how does a Mental Care Trust ensure it has the right kind of information at its fingertips to make important strategic decisions?
One way is to engage directly with key stakeholders – particularly patients – thereby sourcing important real-time and reflective feedback and opinions that can drive key decision-making.
CRT’s ViewPoint system – the award-winning survey, feedback and engagement technology - plays a critical role for many organisations in this important area.
ViewPoint currently caters for the needs of over 100 NHS Trusts, supporting a wide range of patient experience, clinical audit and staff engagement programmes. CRT’s ViewPoint systems underpin the work of Mental Health Trusts across the UK.
Understanding the views of people with learning disabilities requires highly accessible solutions. ViewPoint is specifically designed to provide specialist surveys, including Easy Read, graphical and engaging imagery, video clips and storyboards.
Together with our partner Ipsos MORI health, Mental Health Trusts are now able to set higher patient experience standards – and track issues and the quality of services provided in real-time and at the ‘point of experience’. These two capabilities ensure the quality of data that is fed back to the Trust is considerably more accurate and timely than information sourced via traditional methodologies.
Simon Rowland, Chief Executive of Customer Research Technology, adds: “The beauty of our ViewPoint technology lies in its simplicity and flexibility. It’s easy to use, providing a wide range of survey options, which means people of all abilities and age groups can access it. Furthermore, in our unique work with Ipsos MORI, surveys can be adapted to cater for a diverse range of patient abilities, ensuring the most accessible patient feedback services are provided to our NHS.”
