GP Patient Feedback Toolkit - Working With You to Improve GP Patient Experience

Giving people more choice is an NHS priority; patients now have the right to go to another GP surgery if they are unhappy with the care or service they receive. 

With CRT's ViewPoint System, patients choose you!

CRT worked with the Department of Health to produce “A Best Practice Guide to Using Real-time Patient Feedback” click here for more information. The guide highlights how implementing CRT’s Patient Feedback Toolkit helps GPs to engage with their patients regularly and effectively, gaining insight into the patient experience. This leads to:

• Ongoing patient focussed improvements
• Improved practice performance
• Significant budgetary savings
• Release of staff to focus on patient care
• Improved patient experience
• Improved patient accessibility

“The insights we are gaining into patient experience of our services are invaluable and are enabling positive change within our practice.”
Johan Taylor, Practice Manager, Marple Cottage Practice

The CRT GP Patient Feedback Toolkit includes:

• A Touch Screen Kiosk or Tablet Device
• A range of pre-set Patient Survey Questions & Answers
• Powerful, easy to use reporting to analyse patient feedback data
• Valid8™ - a unique filtering tool for credible, reliable results
• Marketing Collateral to publicise your activities
• Multi-language options to engage with the whole community
• Full support from CRT throughout the project

Read about how the Derby Practice in Bolton benefitted from implementing real-time patient feedback technology.

To find out more, contact us on 02476 608 830