Quality Improvement and Action Planning with ViewPoint

We'll help you raise the bar - and meet the expectations of your patients...

As you'd expect, CRT delivers fully managed quality improvement services by utilising the patient feedback collected via our patient feedback devices. This enables changes to be made that drive up service in line with patient expectations.

Services are bespoke for each client and can include:

Consultancy

Consultancy is available to help staff interpret patient feedback and use it to inform improvements to patient care and service delivery.

Patient engagement action planning programmes

Programmes can be developed to support staff in directly involving patients and the public in quality improvement.

Benefits include:

• improvements as required by patients
• involvement of patients in service improvement
• comprehensive use of patient feedback
• support for implementing change
• developing innovative practice
• develop low-cost solutions inspired by patients that make a real impact

In depth analysis

Our Managed services team can examine and interpret patient feedback. This includes analysing survey results by ethnic group, age, gender, or department to help identify the main themes and trends.