Patient Feedback - Gathering Views
CRT provide a range of easy-to-use patient survey devices for capturing high volumes of accurate patient feedback.
Our touch screen devices are integrated with the ViewPoint Research Control Suite (RCS) - our patient satisfaction measurement tool kit, designed for ease and speed of use.
Our range of devices enables clients to capture feedback at the patient or visitor 'point of experience'. They may be
used across a variety of locations, such as wards, waiting rooms, reception areas, day rooms, cafes or restaurants.
Utilising an open platform, we can import data from a range of survey channels into the ViewPoint RCS for reporting and analysis. CRT's multi-channel approach allows Trusts to reach all demographic groups of their community; CRT can give guidance on the correct patient survey solution for any scenario.
CRT can advise on a standard off-the-shelf solution or a bespoke NHS Trust package of Tablet PC, Touch Screens, SMS, IVR, Paper and Online Surveys.
Find out more
ViewPoint Touch Screen Kiosk ViewPoint Tablet PC ViewPoint Online Survey
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- System Overview
- Patient Surveys - Design
- Patient Surveys at Multiple Sites
- Patient Surveys - Analysis
- Patient Feedback - Gathering Views
“The ViewPoint system truly is helping us to shape our community services and improve the patient experience”.
Ian Tritschler
Associate Director of Business Intelligence and ICT
NHS Islington
