ViewPoint Mobile SMS Patient Feedback

ViewPoint Mobile Phone SMS patient feedback technology is highly effective for capturing ‘point of experience’ feedback for improving patient experience from any mobile phone, anywhere, anytime.

CRT can also supply a mobile solution where there is no cost to patients for leaving feedback by text message.

Trusts can view and report on the patient feedback collected, helping to highlight trends within a particular location. The feedback is time-stamped, providing an accurate picture of patient experience and identifying actions for improvement. 

The Trusts decide how to promote the dedicated ViewPoint text number for patients to use to send in their comments. Suggestions include: letterheads and posters, cards and leaflets, emails, your website (used in conjunction with ViewPoint Online Survey) or live promotion on other ViewPoint Touch Screen Kiosks or Tablet PCs.

Mobile SMS Patient Feedback Survey - Product Benefits:

• Instant patient feedback
• No hardware investment required
• Record and store messages
• Secure online access to feedback reports
• Comprehensive reporting and analysis